Refund policy
Return Policy
At Laumière Gourmet Fruits, every product is handcrafted in small batches to ensure freshness, quality, and a luxurious gifting experience. Because our confections are seasonal, perishable, and limited-edition, we maintain a strict return policy during peak gifting periods.
No Returns or Exchanges
This policy is in place because:
- Our collections are produced in limited quantities with season-inspired themes and ingredients and cannot be reused or resold once the season ends.
- Due to high demand during the season, inventory is produced and monitored with precision, making it difficult to accommodate returns.
- We aim to ensure that every box received is of the finest quality, uncompromised by restocking or handling.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at customerservice@laumieregourmet.com with your order number and clear photos of the issue.
Our team will review your request and, if applicable, arrange a replacement. A credit may be issued only in cases of product unavailability.
Wrong Address
Please ensure that all shipping information is accurate before completing your order. No return or refund will be applicable if an item is undelivered due to an incorrect or incomplete shipping address.
Final Note
We appreciate your understanding that our products are crafted as limited, artisanal confections meant for specific occasions. This policy helps us maintain our commitment to freshness, quality, and safety for all our customers.
Last updated: November 2025